New Altinn versions for improved services
In 2010, two new versions of Altinn were launched, both as part of the comprehensive Altinn II programme. The goal is improved user-friendliness and simpler collaboration across agencies.
Eight of ten managers in business and industry say that they spend less time on official forms because of Altinn.
In June, Altinn won third place in a competition on the environmental benefit of IT projects. It was only beaten by an IT-based system for smarter navigation of ships at sea, and a technology for planning outtakes of biofuel. The competition Smartere og grønnere (‘Smarter and greener’) was organised by the websites Dagens it.no/DN.no.
The mapping of what type of services you need to apply for to be granted a permit to engage in sales in Norway was concluded in 2010. Only a few application procedures require a form, but businesses from all the EEA countries must nonetheless be able to find information and apply online through Altinn.
In 2010, the Brønnøysund Register Centre won the prize for best customer service in the public sector. The prize was awarded during the Call Centre Days in Oslo on 27 April. We have made great efforts to raise the level of competence in the area of customer service in recent years.
This year, the Brønnøysund Register Centre came seventh in the ‘overall impression’ category.